Capsule | Account and Project Manager
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Description
Capsule is seeking a new crew member who possesses a natural inquisitiveness towards the world, a core competency in crafting meaningful connections, and equal parts able to see the fine details and big picture. In effect, someone who charts stars and maps supernovas to pinpoint unique opportunities and ensure Capsules’ clients reach new horizons.
An Account and Project Manager at Capsule will oversee client relationships and communications, participate in internal project strategy and coordination, as well as manage the essential organizational details to ensure effective project workflows and success.
PRIMARY RESPONSIBILITIES
Account Management: Foster and nurture client relationships, serving as the primary point of contact for a variety of clients and business types
Project Management: Set the course and maintain Capsule workflows across a set of diverse scopes, partners, budgets, timelines and communications
Client Strategy: Contribute to project strategy, anticipating, responding and briefing client and team needs and making sure solutions deliver on expectations
Deliverable Stewardship: Champion Capsule’s process, education and deliverables as a client-facing leader and contributor in presentations
Building Business: Proactively support firm fiscal health and advancing business, identifying new opportunities with existing clients
Strategic Support: Support team in research and brand strategy process and deliverable creation, attending and contributing to stakeholder workshops, interviews or thought partnership
Champion Capsule: Partner with new business, strategy and creative team members to champion Capsule’s positioning, offering development and success.
ABOUT YOU
4-7 years of working experience in account / project management
Extremely detail-oriented and organized, with a natural ability to track overlapping work streams, manage multiple priorities and progress project processes
Experience in client-facing services role, with strong communication and presentation skills, and comfort in leading relationships
Generalist understanding of marketing, design, brand strategy and/or consumer research disciplines, with a diverse set of brand and marketing experiences and exposure
Motivated to build, initiate and/or contribute to strategic conversations, with strong critical thinking, creative problem solving and active listening skills
Open, curious and fast learner, comfortable dealing with ambiguity
Ability to work in a dynamic, fast-paced, highly collaborative and multiple hat-wearing environment that comes with a small agency
Bachelor’s degree in social sciences, marketing, advertising, or other relevant area of study and/or life experience
BONUS POINTS
Experience in a creative agency environment, familiar with brand strategy, design development or management processes
Experience in digital marketing and strategy
Experience managing complex, cross-functional and multi-dimensional initiatives
Proficiency in project estimating and budget monitoring
Strong business acumen and experience working with multiple stakeholders
Willingness to occasionally meet with clients in person and travel when necessary
