Minnow | Account Director
Account Service
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Description
ACCOUNT DIRECTOR
Reports to leadership, collaborates with the entire team.
Minnow is a Minneapolis based design studio. We simplify and shape brands to add relevance, memorability and timelessness. We’re conceptual thinkers — equal parts human + strategic —that believe brands, like people, have a unique voice. We help them find and define that voice. If you’re interested in joining a growing team, building and redefining how agencies act as an extension of a client – join us!
A MINNOW ACCOUNT DIRECTOR is responsible for leading and growing client business while mentoring the account team that supports it. An Account Director develops, recommends and presents strategic solutions that build brand equity and deliver measurable results for the client. Other duties include serving as the liaison between the client and the agency’s creative, account and project management team; ensuring that financial aspects of the account are managed according to the agency procedures and engaging in new business development, including expansion within existing clients. On a daily basis the Account Director coaches and mentors the extended account team with enthusiasm, experience and passion for astounding customer service.
JOB RESPONSIBILITIES
RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
• Lead and mentor account team to establish best practices
o Workflow
o Client relationships
o Benchmarking / Competitive Environment(s)
o Consistent client experience
o Tools
• Clear understanding of assigned clients’ strategy
• Present agency’s POD to existing/new clients
• Deepen industry knowledge/expertise as appropriate on assigned client business
• Constant curiosity: looking to outside categories for scalable, innovative business benchmarking
• Present ideas that will grow agency’s business — through capability, process, innovation, ideas, etc.
• Develop relationships with key influencers on business, expand agency reach
• Onboarding of new clients: establishing our relationship and expectation setting internally and externally
• Establish regularly-scheduled team updates, check-ins
• Protect and grow current agency relationships
• Direct / redirect activities of the extended account team
• Grow / develop the next generation of account staff; team resources
• Accountable for Account team performance
SKILLS REQUIRED
• Bachelor’s degree in marketing, brand management, communications or similar
• Minimum 5 years of experience in an account leadership position
• Strong interest in brand communication and well versed on the impact brand plays in culture and business
• Polished, outgoing and approachable
• Excellent communication skills (phone, email, text and traditional letter writing)
• Highly organized with superior time management skills
• Excellent listener
• Committed to excellence
• Microsoft Office + understanding of Mac / Apple products
• Strong desire and drive to do what it takes to be successful
Location: Minneapolis, MN