The Engine is Red | Account Manager
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Account Manager (Full-time, Partial remote available), Minneapolis or Santa Rosa
We’re looking for an organized, solution-focused, seasoned Account Manager to foster strong client relationships and partner with their creative leadership team to co-lead our team of designers, writers, and web developers across varied creative project types.
The ideal candidate will have an entrepreneurial spirit, a passion for making the work better, will be a dedicated, persistent team player, and will ensure that we're always striving for excellence and transparency in the work for our clients and for The Engine. We’re searching for expert solution-finders who are willing to roll up their sleeves to face whatever challenges come their way. In this role, you are responsible for:
Acting as an ally and advocate to your clients by preparing, setting, and maintaining healthy expectations, mitigating surprises, and adjusting for project variables on a daily basis
Ensuring a positive client experience from inception through completion of a project and beyond, always looking for ways to delight and positively engage your client teams
Setting your creative team up for success by clearly communicating project goals, crafting work plans for project success, and clearing obstacles that stand in anyone’s way
Building trust with your clients through empathy, transparency and clear communication (written and verbal)
Keeping long-term goals in mind while making quick and detail-oriented decisions to keep projects moving forward
Prioritizing and re-prioritizing efforts in order to provide both client and creative teams with the best possible process, experience, and outcome from project start to wrap
Managing project success, keeping key dates and deliverables front of mind and clearly communicating staffing, capacity, budget, and project goals both internally and to clients
Meeting with your creative team and clients multiple times per week to identify and align on goals and expectations, consistently moving the needle forward and guiding both client and internal teams through project work plans
Drafting contracts and proposals based on the needs of a specific client and project
Working with the creative and business services teams to hire and onboard freelancers (copywriter, designer, developer) as needed
Budgeting - working hand-in-hand with the business service team to keep project budgets accurate and up to date
Reporting data that outlines a successful campaign or project launch
Supporting and owning new business leads, guiding them through our sales pipeline
THE REQUIRED TRAITS
Strategic: The ability to act strategically in how, when, and with whom they share valuable client information
Collected: The ability to work under the pressure of deadlines and prioritize the important deliverables while maintaining a positive and solution-focused attitude
Empathetic: The ability to understand the experience of your clients and your team
Strong communicator: The ability to effectively and engagingly convey ideas, situations, and messages across verbal and written communications
Resourceful: Exhibit the skills and talents of the team and allocate resources to capacity and identify gaps in project needs, while bringing an understanding of the goals, context, and possible outcomes of an effort to enhance effectiveness and avoid challenges
Facilitator: Possess the skills to lead client communications and deliver feedback, ensuring the client’s voice is heard in all project communications
Organizer: Can efficiently plan, anticipate needs, and manage workflow on the project management side
Agile: Quick learner, adaptable and able to pivot and problem solve calmly under pressure
THE REQUIRED QUALIFICATIONS
2 - 5 years of creative agency account management experience, strong project management skills preferred
A Bachelor’s degree in advertising, marketing, business, communications, or a comparable area of the study is strongly desired, but not required
Industry knowledge with an understanding and awareness of the marketing, creative and advertising landscape, trends, and players.
Understanding of the Agile methodology is preferred but not required
THE REWARDING COMPENSATION & BENEFITS
We offer competitive salaries, a healthy benefits package (medical, dental, vision, and life), 401k with matching, PTO (vacation and sick time), and a generous holiday schedule. We are a profit-share agency, dispersing up to 25% of total agency profits to the team each quarter. Each year we strive to improve our offering and take care of our team.
THE ENGINE IS RED
The Engine is more than an integrated creative agency, we’re a tribe of creators and strategists, builders and collaborators, learners and students. Since 2009, we have built a reputation for collaborating with our clients to push the boundaries and create inspiring work.
We believe the best work comes from an empowered and independent team, free to drive their projects in their own way. We trust each other - knowing each of us is talented, honest, and dedicated. We believe life outside of the studio is a deep source of inspiration, rest, and drive.
Our clients range from Fortune 500 companies to start-ups, regional players, and non-profits—from wine and food to energy and biotech. While media and industry vary, they share a set of values: a strong drive to break through and create something new, and a desire to work deeper with their agency.