Twin Cities Service Jam is a weekend-long event (March 7th-9th) where people of various backgrounds take a design thinking approach to creating new services, learning new skills and new attitudes, and meeting new collaborators. The Global Service Jam and its sister events - including the Twin Cities Service Jam - are non-profit volunteer activities organized by an informal network of service design aficionados who all share a common passion for growing the field of service design and customer experience. The Jam staff is made up of volunteers who are being paid nothing and the Jam itself has a budget of nearly nothing.
The Global Service Jam, founded in 2011 by Adam Lawrence and Markus Hormess, was recently awarded a Core 77 Design Award in the newly established “Services” category. A Jam is a lot like a Start-Up Weekend or Hackathon, but employs a design thinking approach, with a goal of taking ideas from conception through working prototype over the course of the weekend. Jams attract people from all disciplines; we're hoping to bring together a good mix of educators, non-profit leaders, government reps, designers, developers and others. Check it out.